We will gladly refund merchandise within 30 days of purchase as long as the following conditions are met:
- Sales receipts must accompany all returns
- Original tags must still be attached to merchandise
- All sales are final on anything marked closeout, used, or in some cases discontinued
- Merchandise that has been worn or laundered may not be returned
- If an item is defective we will repair or replace it at our discretion. Some items are under warranty and must be sent back to the manufacturer. Please check for all enclosed warranty information prior to contacting us. If the item is covered by a manufacturer warranty, you, the customer are responsible for getting the merchandise to the company where they will make their own decision regarding the item.
We want our customers to be satisfied with their purchases. If you must return an item, please send it insured, pre-paid with all of the pieces in the original packaging, along with the order papers and return receipt filled out. For your convenience all packages receive a return receipt and label within the package. Packages must be returned pre-paid - we cannot accept C.O.D. deliveries. We try to inspect everything that leaves our business carefully, but sometimes things go unnoticed, we are only human. Please call us with any questions. If merchandise has been mis-used we reserve the right not to credit your account or repair the damages. DO NOT SEND BACK ANY FOOD/WATER MERCHANDISE as we can not refund these items - ALL SALES ARE FINAL ON THESE ITEMS. DO NOT SEND ANY USED OR SOILED clothing, equipment or footwear (Please note the separate conditions regarding footwear). By law sleeping bags and undergarments that have been used cannot be returned for credit. We do not refund shipping and handling charges. If your parcel was damaged in transit please keep the carton and the contents intact and call the delivering carrier for instructions on how to handle the situation. Remember your package was insured. Then call us toll free at 1-888-AMRYNVY (276-9689) and inform us of the situation.
*Customers that do not follow our Return Policies (unless previously arranged) are subject to a 20% re-stocking fee*
**Federal Army & Navy Surplus and Gr8gear.com's return policies vary between in-store and online purchases. Please call to have any questions clarified.
Ship Returns To:
Federal Army & Navy Surplus
Attn: Returns Dept.
2112 First Avenue
Seattle, WA 98121